Why Are My JBL Headphones Not Charging (AI)

Hi, everyone. In this video, we’re going to answer the question that many JBL headphone owners have been asking: Why are my JBL headphones not charging? There are a number of reasons why your JBL headphones may not be charging. In this video, we’re going to go over the most common causes and offer some tips to get your headphones up and running again.

Common Causes and Solutions

Check the Charging Ports

  • Clean Ports: Make sure that the charging ports are clean and free of debris. Sometimes dirt, dust, or lint can build up in the ports, preventing your headphones from charging. Use a soft, clean cloth to gently clean the ports.

Charging Cable Issues

  • Use Original Cable: Make sure the charging cable you are using is the one that came with your headphones. Third-party cables may not work properly.
  • Proper Connection: Also, check if the cable is properly connected to both the headphones and the power source.

Power Source Problems

  • Try Different Power Source: Try charging your headphones using a different power source, such as a laptop or a wall adapter, to eliminate the possibility of a faulty power source.

Battery Status

  • Charge for 15 Minutes: If your headphones are not turning on, they may have a dead battery. Try connecting them to a power source for at least 15 minutes to see if they start charging.

Battery Not Holding Charge

  • Contact Support: If your headphones are holding a charge for a short amount of time, the battery may be damaged and in need of replacement. Contact JBL support for assistance.

Advanced Troubleshooting

Software Issue

  • Reset to Factory Settings: In some cases, a software issue can prevent the headphones from charging. Try resetting your headphones to factory settings.
  • Firmware Updates: If that doesn’t work, check for any firmware updates and install them if available.

How to Reset JBL Headphones

  1. Turn off Headphones: Make sure to turn off your headphones and disconnect them from any audio sources.
  2. Remove Batteries/Unplug: If your JBL headphones use batteries, remove them. If your headphones are rechargeable, unplug them from the power source.
  3. Press and Hold Power Button: Once the batteries are removed or the headphones are unplugged, press and hold the power button for about 30 seconds. This will reset the internal circuitry of the headphones.
  4. Replace Batteries/Plug in Power Cord: After resetting the internal circuitry, replace the batteries, if applicable, or plug in the power cord.
  5. Turn On Headphones: Finally, turn on the headphones to see if they are working properly.

Hardware Issue

  • Contact JBL Support: If none of the above steps solve the problem, your headphones may have a hardware issue. Contact JBL support for a repair or replacement.


That’s it. I hope these tips help you resolve the charging issue with your JBL headphones. If you still have trouble, don’t hesitate to reach out to JBL support. Thanks for watching.

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